rahayu Platform Privacy Notice

This page describes what we collect when you use rahayu and how we keep that data protected. We operate only in jurisdictions where our services are legally permitted; users are responsible for verifying that their access complies with their own jurisdiction's law.

We at rahayu handle account information, transaction records, device identifiers, and behavioural signals across our football sportsbook, live-dealer tables, slot games, and esports markets. Our commitment is transparent data handling, secure storage, and respect for your rights under applicable privacy frameworks.

When you open an account on rahayu, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and engage with Liga 1, Piala AFF, Champions League, or our live casino offerings, we collect and process specific categories of data outlined below.

What We Collect and How We Use It

Account and identity data

We collect your email address, phone number, full name, date of birth, and residential address during account registration. We also request government-issued identification (passport, national ID, or driver's license) and proof of address to comply with know-your-customer (KYC) requirements. This data is used to verify your identity, prevent fraud, and meet regulatory obligations in supported jurisdictions.

Payment and transaction records

When you deposit or withdraw funds on rahayu, we record the payment method, amount, timestamp, and transaction status. We retain these records to reconcile accounts, detect suspicious activity, and provide you with transaction history. Payment processors (third-party handlers of DANA, e-wallet, mobile banking, and bank transfers) may also retain copies of these records under their own privacy policies.

Behavioural and device data

We log your login times, IP address, device type, browser version, and the games or markets you access on rahayu. We use this data to improve platform stability, personalise your experience, and detect account compromise or unusual access patterns. Cookies and similar tracking technologies help us remember your preferences and session state.

Data retention: We retain account data for the duration of your membership on rahayu plus a statutory hold period. Transaction records are kept for audit and compliance purposes; contact our support team for specific retention timelines.

Third-party processors

Our rahayu platform relies on cloud infrastructure providers, payment gateways, and customer-support platforms to operate. These processors may store or access your data in jurisdictions outside Indonesia. We ensure contractual safeguards (data-processing agreements) are in place, but you acknowledge that data may transit or reside outside your home jurisdiction. We do not sell your personal data to marketing firms or data brokers.

Your Rights and Our Commitments

We at rahayu commit to the following practices:

Access and portability: You may request a copy of your personal data held on rahayu. We will provide it in a structured, machine-readable format within a reasonable timeframe.
Correction: If your account information is inaccurate, you may update it directly in your rahayu account settings or contact our support team.
Deletion: Upon account closure, we will delete or anonymise your personal data, subject to legal retention obligations.
Opt-out of marketing: We do not send unsolicited promotional emails. If you receive any, you may unsubscribe via the link in the message or adjust your notification preferences on rahayu.

Cookies and tracking

Our rahayu platform uses session cookies to maintain your login state and functional cookies to remember your language and display preferences. We do not use third-party tracking cookies for behavioural advertising. You may disable cookies in your browser settings, though this may limit platform functionality.

Security measures

We encrypt data in transit using TLS (HTTPS) and store sensitive information in encrypted databases. Our rahayu infrastructure undergoes regular security audits. However, no system is entirely risk-free; we encourage you to use a strong, unique password and enable two-factor authentication if available.

Contact us: If you have questions about how we handle your data on rahayu, or wish to exercise your rights, reach out to our support team via the contact channels listed in our FAQ

This privacy notice applies to rahayu.app and all services offered under the rahayu brand. We may update this notice periodically; changes will be posted on this page with an updated date. Continued use of rahayu after such updates constitutes your acceptance of the revised terms.